Shop Our Furniture
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Or, visit one of our furniture galleries and our staff will assist you in making important choices that make a house a home. Stop in and see what's in store for you. Find a gallery near you.
Our Delivery Team
At delivery, all furniture is unpacked and set up, if necessary. Our delivery team exists to serve you and will place your new furniture as you request in your home.
The delivery team will:
- Remove plastic coverings and strapping from all upholstery
- Set up and place all leaves in your dining room table
- Set up curio cabinets, hutches, tables and all units, as well as fit shelves
- Set up bed frame, bunk, trundle and other storage or rollaway-type beds
- Place mattresses on frames and attach newly purchased headboard and footboard
- Attach mirrors to dressers
- For a nominal fee, we'll haul away old mattresses, if noted on sales check
These services are part of our $90 delivery fee. It is not necessary to tip our delivery team.
We regret that we cannot remove or install electronic or computer equipment. We cannot remove waterbeds or old furniture.
Unfortunately we cannot guarantee specific delivery times. However, we will attempt to reach you at the phone number(s) you have provided to us in order to give you a confirmation of your delivery no later than one day prior to the arrival of our delivery team. A three-hour delivery time window will be provided. At this time, you may request a notification call shortly before the arrival of the delivery team.
If you have questions prior to delivery date or need to reschedule your delivery, that will not be a problem. We'll gladly reschedule to a more convenient date. Please contact our Pre-Delivery Department at 1-800-420-4615.
Pre-Delivery department hours (CST):
Monday-Friday 7:30am - 5pm
Saturday 7am - 1pm
We Aim To Please
If you have any questions or concerns after delivery, please call our Customer Service Department at 1-800-420-4491 or send and email to email@example.com.
Customer Service Hours (CST):
Monday-Friday 7:30am - 5pm
Saturday 7am - 1pm
Learn more about general furniture and fabric care, spot cleaning, leather care and mattress care with our Furniture Care Instructions
Service, Warranties And Sales Checks
Your sales check is extremely important. It not only serves as your proof-of-purchase, but also contains valuable information and will ensure you receive prompt assistance should any problem arise.
Protect all of your gallery furniture with one of our furniture protection plans. View available plans
Furniture Return Policy
Within 30 days after delivery, if you are not satisfied with your in-stock furniture purchase, we will repair, exchange the merchandise (limited to a one time re-selection), or pick up the merchandise for credit, (minus fees). A $90 pick up fee will be charged and a 15% restock fee will be deducted from the original returned purchase. Customer Preference returns and exchanges may be requested within 30 days of delivery. Stated fees apply. Merchandise found to be damaged at delivery should be reported to Customer Service no later than five days after delivery. Natural variances in leather, wood grain and stone as well as distressing variances will be considered a Preference Return or Exchange. After 30 days, all merchandise will be serviced or replaced according to the manufacturer's warranty.
Special orders will not be accepted for return unless they were received by the customer damaged/defective or not manufactured according to customer specifications.
120-Day Mattress Comfort Guarantee
Mattress industry experts recommend at least 30 nights of sleep on a new mattress to adjust to the feel. Please allow your body to adjust to your new sleep set. If, after 30 days of sleeping on your new mattress and foundation, you are not able to adjust to the proper support, you have up until the 120th day from your original delivery date to make a one-time reselection. The delivery of your reselection must be scheduled within 14 days. You may choose a new mattress of equal or greater value or we will pick-up the mattress and foundation(s) for credit (minus fees). The customer is responsible for paying any difference in price. Mattress and foundation(s) must be undamaged, unsoiled and free of stains. A $90 re-delivery fee or pick-up fee will be charged and a 15% preference fee will be deducted from your original returned mattress purchase. This does not apply to mattress and foundations that have been replaced under the manufacturer’s warranty. Adjustable/Power bed foundations cannot be returned.